Questions, answered

No. They pay from an app they already have, like Cash App, Venmo, PayPal, Coinbase or Robinhood. Every one of those apps holds a dollar stablecoin (USDC or PYUSD) and can send it in a few taps. The payment page shows them exactly where to tap for the app they picked.

USDC, a dollar-backed stablecoin, credited to your Switch Pay account the moment the shopper's transfer confirms and delivered to the wallet you connect. Keep it in USDC or convert it to dollars wherever you already hold USDC.

Instant. The order is marked paid when the transfer confirms on the network, typically under a minute. There is no batch, no next-day deposit and no waiting period.

No. Stablecoin transfers are final and cannot be reversed by a card network or a bank. There is nothing for a shopper to dispute through a third party, so there are no chargeback fees, no dispute paperwork and no reserve held against them.

Refunds are always your call. You issue a full or partial refund from your dashboard and the USDC is sent back to the address the shopper paid from. Refund and event fees are not returned. Details are in the refund policy.

The payment page shows the exact amount and the network to use, and watches the network live. If a shopper sends less than the total, the order is not marked paid and the shortfall is shown so they can send the difference. If they send more, the extra is refundable on request. Funds sent on the wrong network or to the wrong asset cannot always be recovered. If they can, recovery is handled case by case and may carry a network cost. The full policy is here.

Yes. Install the plugin, paste your API key, and Switch Pay appears as a payment method at checkout. The order moves to Processing on its own when the shopper's transfer confirms. Any other platform can use the hosted checkout link or the API.

Four numbers: a $127 one-time setup fee per payment option, an 8.27% transfer fee, a $1.27 event fee per completed payment, and $127 per month per payment option you keep enabled. The transfer fee and the event fee are added to the shopper's total at checkout, so you keep 100% of your order amount. See pricing for a live calculator.

During onboarding you give us the wallet address that receives your USDC. We verify it with a small test deposit before anything is sent to it. From then on, confirmed payments accrue to your account and are paid out to that wallet. Any wallet that holds USDC works, including Coinbase.

Cash App, Venmo, PayPal, Coinbase, Robinhood, Bitcoin, and any crypto wallet (MetaMask, Phantom, Exodus, Rainbow, WalletConnect and others). You choose which options to enable, and only those are shown to your shoppers.

No. Switch Pay is a payment technology provider, a service of Verdant Payments. We are not a bank, we do not hold deposits, and we do not custody shopper funds. Shoppers send from their own apps directly to a one-time payment address, and your USDC goes to a wallet you control.

Email [email protected]. We reply within one business day, faster for anything that blocks a live checkout. Approved merchants can also reach us from the portal.